Customer Support - Quizplus "Ramallah"

You will be responsible for ensuring that our international English-speaking customers are satisfied and able to make the most of our platform. Responsibilities will include:

Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution.

Work out strategies of engagement to increase renewals and reduce down-sales
Identify and assess customer needs to achieve satisfaction by gathering customer feedbacks
Go the extra mile to engage customers
Supervise usage rates and carry out engagement activities in order to increase or maintain the customer’s usage of product.

Requirements:

Fluent/native in English, an additional language is a plus
Proven customer support experience
No specific degree required
Strong communications skills: handling and actively listening
Customer orientation and ability to respond to different types of characters (patient and empathetic)
Ability to multi-task
Address customer issues and resolve them in a timely and efficient manner.
Ability to work night shifts in the office (5:00 P.M - 1:00 A.M / 1:00 A.M - 9:00 A.M)

How to Apply:

This position is a full time night shift job. The work will be from the office. If you find yourself qualified for the job please send your CV by email to Jobs@quizplus.com (Your email should be titled with (Customer Support)

Jobs@quizplus.com