أخبار ساخنة

Credit Operations Manager - UNRWA

الصفحة الرئيسية
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Credit Operations Manager

  • Posting Title: Credit Operations Manager, Fixed Term, Gaza Field Office (Local), M6
  • Job Code Title: Credit Operations Manager
  • Department/ Office: UNRWA - Programme Microfinance
  • Duty Station: GAZA
  • Posting Period: 8 November 2020-22 November 2020
  • Job Opening number: 20-FIN--144335-R-GAZA (R)
  • Staffing Exercise ID: N/A

Org. Setting and Reporting


The incumbent of this post is responsible to the Chief Field Microfinance Programme (CFMP) in his/her respective Field




  1. • Manages the day to day operations of the microfinance operations at the field level providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards;
  2. • Coordinates with the Chief Field Microfinance Programme (CFMP) designing of credit policies, planning the growth and development of the Programme, designing the office procedures, setting up of area/district branch offices;
  3. • Develops the field operations procedures for all current credit products within the Field Office; introduces and develops credit operations procedures for new loan products; develops field monitoring and procedures manuals for each credit operation and product and prepares and assists in the preparation of monthly and periodic reports pertaining to the credit operations of the Field Office;
  4. • Ensures that each product is achieving self-sufficiency by reviewing staff productivity and efficiency; solves problems not able to be dealt with by Branch Managers;
  5. • Participates in the formulation and implementation of the Department strategy to ensure the alignment with UNRWA’s strategy;
  6. • Develops productivity ratios and production targets for each credit product in coordination with the Chief Microfinance Operations (Central Office) and CFMP; in coordination with the Business Economist, assists in conducting client and business impact assessments and ad hoc client-based research;
  7. • Develops and conducts training and induction courses in the implementation of credit operations procedures and monitoring and evaluation;
  8. • Performs such other duties as may be assigned.




  1. • Ability to plan, organize and prioritize own work, work well under tight deadlines and handle multiple concurrent activities;
  2. • Ability to establish and maintain effective working relations;
  3. • Ability to exercise the initiative and resourcefulness necessary for prioritizing multiple clusters/components;
  4. • Skill in the usage of standard software applications including data base and spreadsheets.



  1. • Advanced university degree in economics, accounting, business or development studies or other related discipline;
  2. • Training in microfinance or small business development


Work Experience


  1. At least eight years’ experience in management, administration and/or development of credit operations or financial administration of loan programmes.
  2. Experience in training staff




Excellent command of written and spoken English and Arabic.




Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.


Special Notice


  • Contract Type & Duration:

Fixed-Term Appointment for 3 years including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.

Conditions of service:

  1. • Basic Salary: Monthly basic salary from $1983.90; and monthly dependency allowance up to $123.25.
  2. • Contract Duration: Three years including 1 year probation period.
  3. • Leave: 36 days of annual leave for staff attending UNRWA duty stations with six-day working week. 30 days of annual leave for staff attending UNRWA duty stations with five-day working week.
  4. • Pension: Provident Fund contribution (15% of basic salary paid by the Agency)
  5. • Other conditions of service and benefits may apply.

Additional Information

  • • The incumbent is required to travel frequently in the field in the performance of his/her duties.
  • • Possession of a valid driving license

Desirable Qualifications:

Experience in the administration of microfinance activities.

  • UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified women.
  • UNRWA welcomes applications from qualified candidates with disabilities.

How to Apply