Multilingual Service Desk Management Assistant - UNRWA

الصفحة الرئيسية

Multilingual Service Desk Management Assistant - UNRWA

  • Posting Title: Consultant – Multilingual Service Desk Management Assistant (EN, FR, etc, ), (Local);(UNICC Partnership)
  • Department/Office: United Nations Relief and Works Agency (UNRWA)
  • Duty Station: HQ Gaza
  • Posting Period: 28 September 2023 - 11 October 2023
  • Job Opening Number: 23-UNRWA - Information Management - Gaza-218928-Consultant
  • Staffing Exercise N/A

Duties and Responsibilities

  1. Assist retirees and beneficiaries who have redeemed a code to join the DCE (Digital Certificate of Entitlement) but have not submitted a DCE enrolment.
  2. Provide support to retirees and beneficiaries who have submitted an enrolment for approval but have not set up an appointment to verify the enrolment.
  3. Assist retirees and beneficiaries in rescheduling missed appointments for DCE verification, ensuring they select a new suitable time.
  4. Guide retirees and beneficiaries through the process of resubmitting enrolment in case of rejection.
  5. Offer assistance to retirees and beneficiaries with approved enrolments who require guidance in issuing their DCE.
  6. Drafts correspondence and responds to telephone inquiries in connection with the above situations.
  7. Participates in training activities related to the above work, including installing a test version of the DCE App on his/her phone and conducting test enrolments in order to fully understand how the App functions and use the expertise to help retirees and beneficiaries. Performs other duties as required.

Qualifications:

  • A university degree or master’s degree from an accredited educational institution in information technology, information management, Information systems, computer science, computer engineering, Software engineering, Business Administration, Management, or other related disciplines;

Experience:

  1. A minimum of 5 years of experience for a bachelor’s degree and a minimum of 3 years for a master’s degree in a Service Desk environment, supporting customers, and the following functional and technical skills.
  2. Knowledge in customer relationship management (CRM) and task management software.
  3. Knowledge of computer programs and hardware.

DESIRABLE Qualifications

  • ITIL Certification

Contract Conditions:

  • • The duration of the consultancy is 6 to 11 months, extendable according to performance and availability of funds.
  • • Remuneration for this consultancy will be 1600.00 USD, depending on the fund availability, qualifications, and relevant experience.
  • • The incumbent can be in any UNRWA field of operations (Gaza, Jordan, Lebanon, Syria, or West Bank).

APPLICATION PROCESS



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