Customer Service Department Specialist
VACANCY ANNONCEMENT
The Palestinian Water Authority (PWA) ــ Project Management Unit in Gaza invites experienced & qualified Palestinians to apply for the following position in the Project Management Unit (PMU).
Customer Service Department Specialist
Gaza Bulk Water Supply Unit
Responsibilities & Main Functional Tasks include, but are not limited to, the following:
- In coordination with the Unit Director and Finance and Administrative Department Manager, design a workflow for the billing and collection function for the Unit detailing the responsibilities for each of the Unit areas to produce the accurate and timely information to produce the bills.
- Develop methods and procedures to deliver the bills and collect the revenues for water sold to municipalities.
- Participate in the development and implementation of goals, objectives, policies, and priorities for billing and collection and recommend and implement resulting policies and procedures.
- Evaluate opportunities for improving billing and collections services, identify resource needs, review appropriate management practices and staff requirements.
- Explore alternative ways for billing distribution, communication systems, ways for collecting revenues and other process tools.
- Propose communication initiatives with customers as well as design preferential treatments or incentive designs with municipalities that pay on time.
- Provide information for the budget development including staffing, equipment, materials and supplies; monitor and approve expenditures; recommend adjustments as necessary.
- Participate in the development and implementation of goals, objectives, policies and priorities for the billing and collection operations.
- Apply the Unit’s billing and collections system and propose changes to the configuration as necessary for rate and or billing updates. Test and verify all changes before implementing and distributing bills.
- Perform related duties and responsibilities as required.
Qualification Requirements:
- Bachelor's degree from an accredited college or university with major course work in Business Administration, Public Administration, Information Systems or a related field, plus seven (7) years in billing or utility customer service including at least three (3) years with direct supervisory experience in a management and/or administrative capacity.
- Experience such as described in the job description may substitute for education on a year for year basis.
- Preferably with experience in operational characteristics, services and activities of a customer service program including modern principles and practices of customer service billing practices.
- Preferably with experience using software related to customer service and billing activities with basic principles and practices of software end-user, operational characteristics of personal computers and related operating systems.
- Preferably demonstrated experience maintaining and updating a variety of records and logs related to customer service, billing and collection activities.
- Capable of preparing clear and concise reports and establishing and maintaining effective working relationships with those contacted in the course of work.
- Demonstrable experience in methods and techniques of evaluating system performance and recommending modifications, principles and practices of budget preparation and administration and accountability, principles of supervision, training and performance evaluation.
- Demonstrable experience in developing and administering Department goals, objectives and procedures, preparing administrative and financial reports.
- Demonstrable experience in research and analysis evaluating services, problems, identifying alternative solutions, estimating project consequences of proposed actions and implementing recommendations in support of goals.
- Good command of English speaking and writing.
- Knowledge of dealing with computers and proficiency in MS Office programs at an advanced level.
Time Frame and Contract
The duration of the assignment is one year. The contract can be renewed based on performance. The assignment will be on a full-time basis.
We encourage diversity in our workplace and support an inclusive work environment. Female candidates are encouraged to apply.
How to Apply:
interested candidates are kindly requested to fill in the Form below before 01/09/2022 at 15:00.
- Only Short Listed will be contacted.