مطلوب (موظف/ة استقبال + مدير موارد بشرية +أخصائي/ة اجتماعي/ة) - خدمات الإغاثة الكاثوليكية
1- Receptionist - Catholic Relief Services (CRS)
- Job Title: Receptionist
- Location: one position in Gazaone position in Ramallah
About CRS
Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS has been present in Jerusalem, West Bank, and Gaza (JWBG) since 1961 and currently supports programs in the sectors of humanitarian relief, livelihoods, civil society strengthening, and social justice promotion through its field offices in Jerusalem, Gaza, and the West Bank. For further information about CRS, please visit: www.crs.org.
Job Summary:
The Receptionist provides general administrative, secretarial and procurement support to the local office. The Receptionist plays an integral role in the flow of information into, through and out of the organization and is the first point of contact for anyone contacting our local office. The Receptionist will deal with a diverse group of callers and visitors at all levels, both internal and external to CRS, and ensure all are treated in a professional and courteous manner.
Roles and Key Responsibilities:
- Manage the reception area; greet and direct visitors and phone callers to the appropriate department and/or person; take and deliver messages as needed
- Manage document flow: fax, e-mail, pouch, mail; sort and ensure that all communications are circulated in a timely manner.
- Manage the phone system and any other communication systems (i.e. radio based, VoIP) and answer, route and place calls.
- Provide written or oral translation when necessary.
- Assist with arrangements of meetings and schedules for staff. Schedule and organize and/or assist in activities such as meetings, conferences and workshops for local staff
- Arrange hotel, land travel.
- Prepare and manage the office supplies.
- Maintain petty cash and the related reporting.
- Assist the OM in the management of the overall procurement process
Basic Qualifications
- High School diploma required. Professional diploma/Certificate or courses in Administration preferred.
- One to two years’ experience working in an office environment in a clerical or administrative role. Experience with a local or international NGO a plus.
- Additional education may substitute for some experience.
- Required Languages – English and Arabic fluency required.
Knowledge, Skills and Abilities
- Good time management skills with ability to work on multiple tasks
- Strong customer service orientation with good communication and interpersonal skills
- Proactive, resourceful, solutions oriented and results-oriented
Preferred Qualifications
- Experience with typing/word processing, data entry into online databases and forms, and working with various office equipment.
- Experience in MS Office package (Excel, Word, PowerPoint, Visio) and information management systems. Proficient in Word.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
Supervisory Responsibilities (if none, state none)
Key Working Relationships:
Internal: Chief of Party and Deputy Chief of Party, project team, and operations staff (e.g. Admin, ICT, Procurement, Finance, Security).
External: Visitors, and guests.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS is an Equal Opportunity Employer
How to Apply:
Interested and qualified candidates can apply online through Apply Now
2- Human Resource Manager - Catholic Relief Services (CRS)
- Job Title: Human Resource Manager
- Reports To: Head of Operations
- Location: Jerusalem or Gaza
About CRS
Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS has been present in Jerusalem, West Bank, and Gaza (JWBG) since 1961 and currently supports programs in the sectors of humanitarian relief, livelihoods, civil society strengthening, and social justice promotion through its field offices in Jerusalem, Gaza, and the West Bank. For further information about CRS, please visit: www.crs.org.
Job Summary:
You will partner with the Country Program (CP) Senior Management Team to provide overall strategic Human Resources (HR) direction for the CP in support of high-quality programs serving the poor and vulnerable. You will analyze and anticipate HR programs, services, and operations needs and challenges in the areas of recruitment, staff development, performance management, employee relations, compensation and benefits, onboarding/orientation, policies, staff care, and employee administration and introduce improvement solutions.
Roles and Key Responsibilities:
- Manage HR processes and activities to ensure they meet latest agency, donor, and local legal requirements and standards and reflect best practices.
- Provide professional HR advice and coaching to managers, staff, and partners on daily HR issues, especially in regard to recruitment, performance management, and employee relations.
- Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports.
- Lead training and professional development needs assessment and analysis and ensure the provision of focused and precise development programs for CRS staff and partners.
- Ensure staff retention strategies reflect competitive and equitable compensation and benefits and a work environment that fosters staff engagement, empowerment through proper supervision, and personal and professional growth.
- Monitor the culture to ensure staff actions reflect CRS guiding principles, where dignity, diversity, community, and rights and responsibilities of all staff are valued. May serve as the CP focal point for Code of Conduct & Ethics and contribute to ensuring adherence and accountability to Safeguarding policies.
- Act as the CP’s key point of contact, internally and externally, on all HR-related matters. Represent the organization in forums related to HR management issues to stay abreast of standards, local laws, and industry best practices and to maintain peer contacts.
- Oversee record keeping through personnel files and/or Insight that adheres to required CRS, donor, and local law regulations. As needed provide analytical reports on HR-related data, metrics and trends to support decision-making, workforce planning and development.
Basic Qualifications
- Bachelor’s degree in Human Resources Management or Business Administration required. Master’s degree in HR Management, Business Administration or Organizational Development preferred.
- Minimum of five years work experience in HR, preferably with an International or local NGO, with at least three of these years managing an HR function and strong knowledge of HR best practices and standards.
- Required Languages – English and Arabic fluency required.
- Travel Required: regular travel within Jerusalem, West Bank and Gaza required.
Knowledge, Skills and Abilities
- Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how they approach each relationship.
- Excellent strategic and analytical skills with ability to make sound judgment and decisions
- Very good planning, monitoring and organizational skills
- Able to maintain confidential information
- Proactive, resourceful, solutions oriented and results-oriented
- Strong customer service orientation with excellent communication, interpersonal and negotiation skills
Preferred Qualifications
- Additional education may substitute for some experience.
- Experience with and demonstrated ability to analyze and interpret employment laws, regulations, policies, principles, concepts, and practices. Thorough knowledge of the local labor law.
- Staff management experience.
- Strong experience in presenting, facilitating, and coaching on HR topics.
- Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
Internal: Country Program staff, including Country Representative, Head of Operations, Head of Programming, Head of Office, finance and procurement teams, CRS regional and headquarters teams
External: Local partner leadership across Jerusalem, West Bank and Gaza
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS is an Equal Opportunity Employer
How to Apply:
Interested and qualified candidates can apply online through Apply Now
3- Family Engagement Specialist (Social Worker) - CRS
Family Engagement Specialist (Social Worker) - Gaza
November 2021- March 2022
Introduction:
Catholic Relief Services (CRS) is the international relief and development agency of the Catholic community in the United States. CRS supports more than 100 million people in more than 100 countries on five continents. CRS works with local partners to promote human development by responding to major emergencies, fighting disease and poverty, and nurturing peaceful and just societies; and serve Catholics in the United States as they live their faith in solidarity with their brothers and sisters around the world. CRS’ World Headquarters is located in Baltimore, Maryland, USA.
CRS established an office in Jerusalem in 1961 and has maintained a continuous presence throughout the intervening decades of turbulence and change. Today, CRS’ strategic focus is on programs addressing food security, civil society strengthening, peacebuilding, the provision of humanitarian assistance. CRS employs 48 staff, spread across three offices in Jerusalem, Gaza City, and Bethlehem.
In Gaza, CRS has maintained an active presence and diverse portfolio of humanitarian response and development programs. CRS’ current work includes e-vouchers to support vulnerable households with access to food and critical living supplies, shelter rehabilitation for families living in sub-standard housing, psychosocial support for children, adolescents, and caregivers, job training and career opportunities for female youth, and medical and emotional support to children with severe disabilities. CRS is supporting COVID-19 prevention and response at both the household and facility level.
Purpose:
CRS seeks a Family Engagement Specialist (Social Worker) for its MOVE+ Project supporting children with disabilities and the Missionaries of Charity in Gaza.
Background:
Children and youth with multiple or severe disabilities are the most disadvantaged in access to sufficient and quality services in Gaza. The Missionaries of Charity (MoC) provide care on average to 40-50 children and adolescents with cognitive and physical disabilities, often experiencing multiple or severe disabilities. MoC staff and daily workers provide these children and adolescents with care, including meals, a place to sleep and referrals to external medical care as needed, while encouraging family engagement and connection with the children and adolescents. From 2019, CRS implemented a Pilot MOVE project to help increase the abilities of children to lead more interconnected and independent lives. This new project offers an opportunity to provide further support and help targeted children and adolescents with severe disabilities in Gaza to have improved motor skills (e.g. ability to sit, stand, walk, and transition).
Description of Work:
The family engagement specialist’s tasks will include:
- Liaise with the project team and families: Participate in discussions and meetings related to children’s cases and progress, summarize key information in a concise and timely manner, and elevate key findings. Support care plans of children and other technical and care providers through dedicated individualized and responsive plans to include any special considerations, especially family engagement.
- Facilitate increased family engagement with children under the following parameters: Apply MOVE-informed care in engagements with children, modeling behavior and strategies to increase families’ safe interactions with children and comfort level for doing so. Provide training to families for engagement with children with disabilities, including on individualized plans for skills required for self-reliance, personal hygiene, safety, and food preparation.
- Identify family engagement needs of children in environment: Serve as CRS’ focal point for family engagement needs and recommendations as related to children in their environment and any adaptive measures. Provide CRS concise and accurate analysis of existing capacities of facilities and support needed. Regularly assessing the progress of each child, collaborate with relevant stakeholders to make environments more appropriate and accessible.
- Facilitate family engagement visits and communications: Under the guidance of the PO and PM as well as the MoC, support the review of programming that has been piloted to understand its implementation and any adaptations required or recommended. Collaborate with the project team and families to maintain accurate and complete records of the children and their families as well as working to reduce barriers to engagement as appropriate.
Deliverables include:
- Initial assessment for each family.
- Individualized engagement plan for each family.
- Family engagement plan in coordination with MoC.
Conditions:
- The family engagement specialist will receive an initial briefing from the Program Manager (PM), Project Officer (PO), and other relevant staff to provide additional context and parameters to the scope of work.
- The family engagement specialist should plan for daily check-ins and coordination with key stakeholders and CRS project staff.
- The family engagement specialist will work at the MoC home.
- The family engagement specialist will report directly to the PO and MoC staff, with close coordination with PM and other project staff.
- The family engagement specialist will participate in travel for training or to carry out project objectives as necessary.
Qualifications:
Consultant/s should possess the following expertise and skills:
Technical Skills:
- University Degree required. Master’s Degree in Social Work or related field a plus.
- Minimum of 5 years work experience in family engagement, social work, or related field.
- Knowledge of local resources and community organizations that provide services to children with disabilities strongly preferred.
- Experience in case management or similar work.
- Demonstrated competency in building buy-in and collaboration with counterpart teams strongly preferred.
- Experience working as a family engagement specialist required.
- Experience coordinating with service providers to provide quality services to individuals with disabilities using Community Based Rehabilitation strategy.
- Previous experience providing technical assistance to individuals with disabilities.
- Demonstrated application of technical principles and concepts in family engagement for individuals with disabilities. General knowledge of other related health disciplines to ensure proper cross-sectoral approach.
- Familiarity with MOVE methodology preferred.
- Understanding of partnership principles.
- Knowledge of child protection and safeguarding principles.
- Fluency in Arabic required, English a plus.
- Ability to travel to different areas in Gaza in order to make home visits
Personal Skills:
- Excellent relationship management skills and ability to work with diverse team of individuals and stakeholders.
- Strong strategic, analytical, problem-solving skills and ability to make sound judgment.
- Strong written and oral communication skills.
- Strong presentation, facilitation, training, mentoring, and coaching skills.
- Proactive, resourceful, and results oriented.
- Ability to communicate effectively with families of children with disabilities.
How to Apply:
Interested parties should submit the bidding proposal containing the following:
- The person needs to be present in Gaza.
- Cover Letter (1 page) – outlining the key qualifications and relevant skills/experience for the consultancy according to the Scope of Work
- CV or Resume
- Application Form (1 page) – see template attached including references and financial offer.
Interested applicants with relevant experience and education are encouraged to apply as follows:
This announcement is available at http://jobs.crsjwbg.org
CRS will review the above qualifications of the specific individuals wishing to fulfil the role.
Technical applications should include all items identified above (cover letter, CV, application form). Financial offers should include prices in US Dollars ($) and must be valid up till 90 days after the submission date. The financial offer should include both a daily and/or monthly rate. The total cost should be “all-inclusive” and cover all costs that are the responsibility of the consultant including travel, supplies, and any required insurance and taxes.
Please submit your complete application online at: http://jobs.crsjwbg.org/ no later than 15 October 2021.
CRS reserves the right to interview candidates, request supporting documentation for experience and expertise, or request additional information or documentation that could facilitate selection.
CRS reserves the right to reject all bids, and to decide not to pursue this procurement. CRS is not obliged to procure the lowest priced offer, when the lowest price does not offer the best overall value, all other factors considered.
For any questions, kindly contact Head of Office – Gaza; Mr. Bassam Nasser at
bassam.nasser@crs.org