Customer Support (Only English)
IT Company in Saudi Arabia in Cooperation with Work Without Borders -Palestine-Gaza , announce its need for a (Customer Support ) , according to the conditions described below For those who have the ability to filling out a form the following :
Requirements :
- Proven customer support experience or experience as a client service representative.
- V.good in English speaking skills.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with HR systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
Responsibilities :
- Manage large amounts of incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
Notes:
- Monthly Salary is attractive on merit.
- Employment Type: First 3 months of the year contract are trial.
- Full Time.